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Lone Working Course Comments

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in their job as a result of the training:


Be more aware on visits. Things to look for to stay safer. Understand the different things that affect behaviour.
Personal Safety in the Workplace Half-day Refresher (21-09-2016). Click here for course details

Being understanding of individual needs but also being aware of my personal safety.
Personal Safety in the Workplace Half-day Refresher (21-09-2016). Click here for course details

Better understanding of how to support my team members.
Personal Safety in the Workplace Half-day Refresher (21-09-2016). Click here for course details

I will be more mindful of behaviours exhibited by tenants when I carry out visits.
Personal Safety in the Workplace Half-day Refresher (21-09-2016). Click here for course details

PBS model. Be more assertive with customers. Look at their behaviour pattern more.
Personal Safety in the Workplace One-day Workshop (20-09-2016). Click here for course details

Being more aware of potential dangers. PBS model. Recognise level of behaviour and ways of dealing with and reducing confrontation.
Personal Safety in the Workplace One-day Workshop (20-09-2016). Click here for course details

I will have further awareness in day to day situations and use certain techniques as discussed in training. The PBS model was interesting and it makes people think deeper with regards to the customers we deal with.
Personal Safety in the Workplace One-day Workshop (20-09-2016). Click here for course details

Be more aware when I'm lone working. I will be more cautious of residents locking the door behind me when I enter the property.
Personal Safety in the Workplace One-day Workshop (20-09-2016). Click here for course details

Have more awareness. Ability to avoid dangerous situations.
Personal Safety in the Workplace One-day Workshop (20-09-2016). Click here for course details

Make team more aware of risk. More planning. Review risk assessments.
Personal Safety in the Workplace One-day Workshop (20-09-2016). Click here for course details

They way most peoples minds work. e.g. what upsets them. The PBS model.
Personal Safety in the Workplace One-day Workshop (20-09-2016). Click here for course details

Extra tools to work with vulnerable or challenging tenants. SMART- Found this useful.
Personal Safety in the Workplace One-day Workshop (19-09-2016). Click here for course details

Make me think about potentially dangerous situations I am in and how I could get out.
Personal Safety in the Workplace One-day Workshop (19-09-2016). Click here for course details

Understand tenants more. Do not just judge by cover.
Personal Safety in the Workplace One-day Workshop (19-09-2016). Click here for course details

On how I approach each difficult tenant. Gather as much information before I attend.
Personal Safety in the Workplace One-day Workshop (19-09-2016). Click here for course details

It will help me to deal with situations that arise in the property shop on a day to day basis.
Personal Safety in the Workplace One-day Workshop (19-09-2016). Click here for course details

Additional skills gained to maintain improvement. Green Behaviour chart.
Personal Safety in the Workplace One-day Workshop (19-09-2016). Click here for course details

I found the traffic light system really useful and will be able to use the Green Questioning in a lot of areas of my job. The course overall will help me support my team when they have to deal with difficult situations.
Personal Safety in the Workplace One-day Workshop (19-09-2016). Click here for course details

Gained a greater knowledge which I will put into practice. Recognising and knowing service users triggers.
Personal Safety in the Workplace One-day Workshop (23-06-2016). Click here for course details

I will be more observant of my behaviour and service users. More aware of my environment.
Personal Safety in the Workplace One-day Workshop (23-06-2016). Click here for course details

Help me evaluate situations at a more intense level
Personal Safety in the Workplace One-day Workshop (23-06-2016). Click here for course details

I am very confident in taking the knowledge I have learned into practice especially alternative handover techniques and working inside the box.
Personal Safety in the Workplace One-day Workshop (23-06-2016). Click here for course details

I will know when to leave an escalated situation. I know the rules of understanding how to deescalate.
Personal Safety in the Workplace One-day Workshop (23-06-2016). Click here for course details

Helps to make me more confident in my workplace.
Personal Safety in the Workplace One-day Workshop (23-06-2016). Click here for course details

It will give me more understanding of potential triggers and enable me to continue to support service users to the best of my ability and defuse situations before they become "dangerous" keeping myself safe and most importantly the service users safe and happy.
Personal Safety in the Workplace One-day Workshop (23-06-2016). Click here for course details

Gave me the confidence helped me listening to other staff members. Definitely linked to the last NAPPI course , I really enjoyed it again.
Personal Safety in the Workplace One-day Workshop (23-06-2016). Click here for course details

How to minimise, reduce escalation. How to use the SMART principles.
Personal Safety in the Workplace Half-day Workshop (02-06-2016). Click here for course details

I will be aware of situations out in the community.
Personal Safety in the Workplace Half-day Workshop (02-06-2016). Click here for course details

A recognition of importance of preparation and planning.
Personal Safety in the Workplace Half-day Workshop (02-06-2016). Click here for course details

Stair Safety. Following not leading on entry. Safe entry into the property.
Personal Safety in the Workplace Half-day Workshop (02-06-2016). Click here for course details

Always assess, there is always time to reconsider or plan more.
Personal Safety in the Workplace Half-day Workshop (02-06-2016). Click here for course details

Importance of reporting concerns e.g. PVP.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

This course has reinforced the thoughts and ideas that I practice on a daily basis anyway. And gives fresh thoughts into the difficulties I could come up against.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

Thinking before my actions to make my job better and safer and being able to provide a better service.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

Useful to find out about other peoples experiences and how they dealt with different situations.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

It has changed my outlook on approaching jobs and situations.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

Would use the lalemand behaviour scale to document difficult situations.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

The four point approach was a great summary to conclude the training and bring all into context.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

Refresher on SMART and interaction with other staff.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

Make me more aware. Take more time to stop and think about the environment and what is possibly ahead doing my visit.
Personal Safety in the Workplace Half-day workshop (26-05-2016). Click here for course details

Make me more aware of my surroundings in the work place.
Personal Safety in the Workplace One-day Workshop (30-03-2016). Click here for course details

When carrying out work I will assess all aspects of my work and think about the implications and impact it could cause.
Personal Safety in the Workplace One-day Workshop (30-03-2016). Click here for course details

Putting myself in safer positions and more secure environments.
Personal Safety in the Workplace One-day Workshop (30-03-2016). Click here for course details

Keeping safe. Assessing situations and behaviours, dealing with them.
Personal Safety in the Workplace One-day Workshop (30-03-2016). Click here for course details

Better understanding of 'traffic light' warning signs and how to use them to our advantage.
Personal Safety in the Workplace One-day Workshop (30-03-2016). Click here for course details

Defusing situations where someone presents as agitated or disruptive. Early intervention tools. If situation is out of control - get out.
Personal Safety in the Workplace One-day Workshop (30-03-2016). Click here for course details

Helped improve my knowledge of the warning signs when working with problem tenants.
Personal Safety in the Workplace One-day Workshop (30-03-2016). Click here for course details



Lone Working

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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