Call me back
We are always happy to call you back at a time convenient to you. Simply enter your details below, let us know when you would like to be called, and press 'Call Me Back'. Our office hours are 9-5 Monday to Friday, but if this is not convenient, we will always endeavour to call you out of hours.




Introduction to Heathcotes

Heathcotes Care offers specialist care to men and women with learning disabilities and complex needs. They place great emphasis on providing supportive care in small, non-institutional homes. Heathcotes uphold the values of modern, holistic and evidenced-based care that safeguards and promotes the rights, individuality and uniqueness of every individual.

The people who use their service come to them with behaviours that are both challenging and complex.

People who use their service may experience:

  • Autism
  • Asperger's syndrome
  • Mental health issues
  • Epilepsy
  • Down's syndrome
  • Sensory impairment
  • Personality disorder
  • Communication difficulties

Heathcotes uphold and value the individuality of each service user and are committed to supporting individuals through a process of recovery in order that everyone can live a satisfying, hopeful and meaningful life, acknowledging the limitations of their learning disability.

They achieve this by:

  • Creating an environment that is conducive to and enhances the process of recovery
  • Devising agreed care pathways
  • Comprehensive and regular assessments
  • Regularly reviewing the effectiveness of care and support through planned care review meetings with their care team
  • Providing care and support that is focussed on reducing the severity and frequency of behaviours that challenge
  • Providing meaningful and personalised activities and employment that maintains and enhances the life skills and interests of their service users
  • Helping individuals maintain strong links with their chosen circle of support

According to Heathcotes their strengths as a company in enhancing the process of recovery are:

  • Valuing every individual, their history and their experiences
  • Offering opportunities to discover and develop skills and resilience
  • Promoting and maintaining optimism
  • Encouraging positive risk taking
  • Working closely with families and carers
  • Supporting their service users to maintain the lifestyle of their choice
  • Focusing on the strengths of each individual
  • Thinking creatively about how they relate to the people using their services
  • Working positively with individuals towards moving on to greater independence
  • The following questions were put to Keeley Ward, Behaviour Specialist for Heathcotes:

    What was your identified training need?

    At the initial point of enquiry to NAPPI UK the initial training need was to have a delivery of a course that recognised and provided skills for behaviours that challenged the service due to complexities of the individuals we began to support. The company was new in the learning disability field although had experienced people at the helm. Due to being a new company I also had to look at the most cost effective way to train staff so we began with the train the trainer course.

    Why did you choose NAPPI uk?

    During the initial enquiry I spoke with Helen Tait at great length about what NAPPI could offer and the approach that would be taught. Being experienced in several other "management of challenging behaviour" courses I was particulary interested in "recognising the signs early" and the proactive approach to positive redirection.

    Before the initial enquiry I knew very little about NAPPI however the more I read the more I liked their approach and what they could offer Heathcotes as a company.

    What difference has NAPPI made?

    NAPPI has made a huge difference to the service users we support. The proactive and positive approach has seen a reduction in restraint and staff approach behaviours both positively and confidently.

    NAPPI has helped establish Heathcotes as a leading and specialist service in complex and challenging behaviours and has had a positive and life changing impact on the lives of the people we support. As a result of the approach opportunities within the community for the service users has opened up and many have moved on from residential care into supported accommodation.

    Statement from Heathcotes:

    "I feel the progression of Heathcotes within the last 8 years as a leading provider in the learning disabilities and complex behaviour field has been a big success thanks to the base NAPPI training provides staff. It gives them knowledge and confidence when dealing with behaviours that are challenging and a true insight into the message that behaviour is portraying.

    8 years on we have gone from 1 residential home to 20 homes supporting over 150 service users. This is a big increase in a short space of time, however this has been made possible due to our outstanding reputation in successful management of challenging behaviours which is a result of NAPPI training given to our staff. The partnership with NAPPI has proved vital to our development in the field."

    Keeley Ward - Behaviour Specialist.


    Brendan Kelly - Head of Operations at Heathcotes Care

    Allison Stafford - Deputy Regional Manager at Heathcotes Care
    NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

    Select font size: A A A