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Managing Challenging Behaviour Training

The aim of NAPPI is to focus on the Assessment, Prevention and Management of confused, unpredictable, and aggressive clients. Courses are specifically designed to train staff how to:

  • Assess the potential for difficult behaviour.
  • Be prepared at all times.
  • Prevent confused and 'unpredictable' behaviour.
  • Deliver high quality care to even the most difficult clients.

Participants are encouraged to raise work related questions so that the training can be directly related to their area of experience. NAPPI teaches the SMART Principles and how to apply them to a wide variety of situations.

The course starts with an assessment of the potential for problem behaviour and dangerous situations. It demonstrates how attitude plays an important part in the delivery of quality care.

The course looks at ways of preventing possible problem behaviour by use of specific NAPPI skills. Participants learn how to listen to a client in a more effective manner, gathering the information necessary to select the correct course of action. In order to test the level of co-operation that can be predicted from a client, participants learn the important technique of Generating Co-operation.

Physical skills ensure staff are able to contain most out-of-control behaviour in a safe, fast, effective and supportive manner. Common difficult behaviour that is faced, can be managed by following the SMART Principles, enabling staff to remain calm, supportive and professional, while utilising highly effective yet non-abusive skills.

On-site workshops

This course can be delivered on-site at your own organisation and be tailored to meet your specific needs.

Open courses

This course is offered as an open course and is delivered throughout England. It is £129 + VAT per person or £99 + VAT per person when booking 3 or more places. Please see the Training Calendar for current dates.

Training of Trainer Programmes

A Training of Trainer programme is available for this course. Information can be found here.

Consultancy Service

NAPPI uk can provide consultancy services for Managing Challenging Behaviour. Please contact us to discuss your needs.

Client Support

NAPPI uk offer extensive support to all of their clients, trainers and learners.



Managing Challenging Behaviour Workshop

Coventry (The Welcome Centre)26-10-2017

For Training of Trainer's courses, click here

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Email NAPPI about this course

Call 01723 353353 to speak to NAPPI





Click here to download a NAPPI Managing Challenging Behaviour Open Course datasheet





NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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