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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


It kept me updated my skills in my job role and has given me more confidence with adolescents that show challenging behaviour.
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (28-11-2013) - Click here for course details

Gives more confidence when dealing with certain situations-learning new more appropriate restraints for clients.
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (28-11-2013) - Click here for course details

To try and do my job well and be more understanding in my work, it helps me a lot it improves me.
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (28-11-2013) - Click here for course details

I will work more effectively in a very smart way services will benefit from more I have learnt and I will improve my skills in relation to challenging behaviour
Non Abusive Psychological & Physical Intervention NAPPI Level One (27-11-2013) - Click here for course details

A better understanding of our services and how to diffuser situation for escalates. Keep one step ahead and use smart at all times
Non Abusive Psychological & Physical Intervention NAPPI Level One (27-11-2013) - Click here for course details

Help me deal with people/service users when they display certain levels of behaviour
Non Abusive Psychological & Physical Intervention NAPPI Level One (27-11-2013) - Click here for course details

The way I do my job in providing support and care to the service users will definitely improve and this is a result of better training
Non Abusive Psychological & Physical Intervention NAPPI Level One (27-11-2013) - Click here for course details

Communication, to the co-worker before intervention takes place
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (27-11-2013) - Click here for course details

It will help me to be more confident with the services user I support. It has given me a new outlook on how to protect myself and the person I support and also how the team can work together if needs be.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

It has helped me to increase my knowledge and skills. Things I have learned I will be at the pass on to colleagues.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

I will be more confident in using my skills at work
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (26-11-2013) - Click here for course details

I will feel confident when undergoing restraints. I feel better about the calming techniques and how to prevent dangerous situations
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (26-11-2013) - Click here for course details

Make myself more confident and understanding of how you can protect yourself and others in situations. Understanding ways to eliminate potential incidents.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

This will ensure I carry on things correctly protecting the service user, myself and the company I work for.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

Make me much more confident and positive about work.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

Managers were present on the course so I have confidence that they will put SMART and the behaviour scales into action. the training will provide a more consistent approach.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

I have more confidence that I can remain calm and collected if in a aggressive or potentially dangerous situation.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

I feel more confident to know how to deal with challenging behaviours in a more effective way and keep myself and the service uses safe.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

I have more knowledge to use in the workplace and all safely in a non abusive way.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

Good model (Lalemand behaviour scale) will be very useful when thinking about service user behaviour' and care plans.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

The learning undertaken will help make myself and service users safe, secure and others around us. Gives myself confidence and knowledge to be effective with new skills.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

Support plans will be more informative for service user/staff on how to manage and minimise risk with following the Lalemand behaviour scale worksheet. Risk plan will be also more informative. Incident report to be written with correct wording for consistency e.g. agitated level of behaviour, disruptive level of behaviour, destructive level of behaviour, dangerous level of behaviour.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

Identify other staff that would benefit from the course and service user teams. Make suggestions to improve paperwork to encourage the behaviour scales, link to incident reports/risk assessments and support documents/designs.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

Will allow me to recognise signs of distress better, it also identifies different levels of red scale behaviours.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (26-11-2013) - Click here for course details

Approach incidents in a more calm manner and apply at least 3 non RPI's before considering using RPI techniques
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (20-11-2013) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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