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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


I have learnt a lot about how to address service users with challenging behaviour.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (25-06-2013) - Click here for course details

Try to react in a very calm and adequate way to challenging behaviours.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (25-06-2013) - Click here for course details

How i would protect myself against those with challenging behaviour. How to deal with situations.
Non Abusive Psychological & Physical Intervention NAPPI Level One (25-06-2013) - Click here for course details

I have learned and refreshed from the course before.
Non Abusive Psychological & Physical Intervention NAPPI Level One (25-06-2013) - Click here for course details

was not aware there were other levels in NAPPI will look into booking level 2&3 in the future they could really help us.
Non Abusive Psychological & Physical Intervention NAPPI Level One (25-06-2013) - Click here for course details

I will not get into danger and know what to do if someone grabs me
Non Abusive Psychological & Physical Intervention NAPPI Level One (25-06-2013) - Click here for course details

For the future it ensures all self defence is covered
Non Abusive Psychological & Physical Intervention NAPPI Level One (25-06-2013) - Click here for course details

Be more alert to the behaviour model and use it structure my incident reports
Non Abusive Psychological & Physical Intervention NAPPI Level One (25-06-2013) - Click here for course details

Heightened my awareness around behaviour and management. Will give increased confidence when in difficult situations
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

I will be more aware of how my own actions and responses can impact on others
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Use x-shield Recognise signs Have a calaborative response as a unit of volunteers to behaviours Respond to danger
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Positive requests (please stay beside me as opposed to dont run away) Early intervention to prevent challenging behaviours follow steps discussed to deal with issues earlier
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Use smart process within Diabetes uk job role Use the stress process within my job role
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Transition from red to green behaviours Linking generating co-operation into general work in Diabetes uk
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Feel I have improved techniques to halt escelating situations
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Have better confidence to deal with children at events who have challenging behaviour
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Slow down my approach with kids in terms of behaviour issues Look more carefully at what has caused the issue and help to avoid a repeat in the future
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Use the phrasing stay by me rather than dont run away
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Use positive language from the beginning - (early signs) Think about my body language and how I may be viewed by service users
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Stronger focus on my own outward behaviour. Easing into dealing with chalenging behaviour in a structured way
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

Useful to use this training not only in my work environment but at home too Thanks
Non Abusive Psychological & Physical Intervention NAPPI Level One (23-06-2013) - Click here for course details

I will be able to be a step ahead, attend 100%, respond to any situation calmly.
Non Abusive Psychological & Physical Intervention NAPPI Level One (20-06-2013) - Click here for course details

be more aware of different types of behaviour and more observant.
Non Abusive Psychological & Physical Intervention NAPPI Level One (20-06-2013) - Click here for course details

put together behaviour scale for individual I primarily support. Be aware of more subtle signals of agitation to halt escalating challenging behaviour.
Non Abusive Psychological & Physical Intervention NAPPI Level One (20-06-2013) - Click here for course details

use the green and red scale for each individual. Ensure new staff understand this training. Ensure staff put this into practice through supervision.
Non Abusive Psychological & Physical Intervention NAPPI Level One (20-06-2013) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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