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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Be SMART from the beginning of the shift starting with handover and carrying out assessments throughout the shift to avoid conflict and resolve them as soon as possible.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Everything- I will complete individual behaviour scale worksheets to help all staff to deal with escalating behaviours.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

I feel a protective, skills I learned today will help me be more confident that I am responding to behaviours in the correct way.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Use protective skills when I may be in a situation where I need to use them.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

I will feel more confident and will be more aware of each stage of aggression, therefore be able to defuse most situations more effectively.
Non Abusive Psychological & Physical Intervention NAPPI Level One (22-05-2013) - Click here for course details

Take more time understanding things better Keep myself safe And Thank You!
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Techniques to avoid potential harm from clients, I can do as well as taking things at a slower pace with clients and trying to stop them reaching a level of being agitated.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Try and calm and stop anything from going to a higher level and never put myself at risk
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Try and calm the situation down when you can see it beginning to escalate
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Learning to spot warning sigs before leading to more serious behaviour
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

More vigilant towards clients behaviour and how to handle the given situation
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Reflect on the behaviour scale and which brackets of displayed behaviour they fall under.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

I feel more prepared should an aggressive/violent situation arise.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Learnt new ways to appropriately deal with clients behaviours at different levels - ie. agitated /destructive etc.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Third time on the course but good to refresh and if the need, I'm sure has course would helped.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

Be more prepared for presenting risks and respond appropriately.
Non Abusive Psychological & Physical Intervention NAPPI Level One (14-05-2013) - Click here for course details

To ensure i implement the SMART principles in my working life, not just in regards to the service users
Non Abusive Psychological & Physical Intervention NAPPI Level One Trainers Award (13-05-2013) - Click here for course details

When I am delivering Workshops I will be More Aware of some of the Extra difficulties Staff have to deal with in their care settings. I have experienced paired learning and Stand and shout. I hope to use these techniques for checks for learning. I have picked up lots of tips to facillite future deliveries
Non Abusive Psychological & Physical Intervention NAPPI Level One Trainers Award (13-05-2013) - Click here for course details

It will enable me to train my staff appropriately and within the best interests of our staff and of our customers.
Non Abusive Psychological & Physical Intervention NAPPI Level One Trainers Award (13-05-2013) - Click here for course details

I anticipate that this training will dramatically improve the standards of our new staff coming into the workplace and help to maintain standards of safety and effective working.
Non Abusive Psychological & Physical Intervention NAPPI Level One Trainers Award (13-05-2013) - Click here for course details

I will feel confident supporting all staff and volunteers to practice safely
Non Abusive Psychological & Physical Intervention NAPPI Level One Trainers Award (13-05-2013) - Click here for course details

I will be able to teach NAPPI to new and existing employees which will give better knowledge and tool for working with vunerable adults
Non Abusive Psychological & Physical Intervention NAPPI Level One Trainers Award (13-05-2013) - Click here for course details

I will pay more attention to Service Users body language and highlight with my team the importance of anticipating behaviours, using proactive psychological interventions and physical interventions as a last resort.
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (09-05-2013) - Click here for course details

All of the knowledge I have gained from what Jason showed me with the techniques. Very useful
Non Abusive Psychological & Physical Intervention NAPPI Level Two (08-05-2013) - Click here for course details

All information stood out to me as I am new to the company
Non Abusive Psychological & Physical Intervention NAPPI Level Two (08-05-2013) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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