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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


This has helped to refresh restraint techniques and refresh on the SMART skills
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (27-03-2013) - Click here for course details

Recognise levels of behaviours and deal with appropriately.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Try to handle difficult situations better and diffuse behaviours quicker so situations may not escalate.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

improve practice in way i work and keeping myself and others safe
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

look at all situations differently and feel it will change my job
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

look at all situations differently and fell it will enhance my job
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

i feel i can now approach situations in different way and with confidence
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

feel more confident to deal with difficult situations.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

definitely take into account the information attained from this course and apply it effectively.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Assessing/reading signals when it comes to behaviours of others and know what to do.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Use the Lalemand behaviour scale to develop a tool for the team to identify and manage escalating behaviours. Talk with management team about managing risk better across our service.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Pay better attention to de-escalation techniques, use the behaviour scale.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Be able to identify when a situation is escalating, what stage they are at and defuse it effectively.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

More aware of my movements within the community. Was provided with useful techniques on personal safety and assessment.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Be more aware and plan every individual interview. Give a better service as it has made me aware of how my language used may come across.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Allow more time to assess the risk and review how the individual is presenting.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Be more aware of my surroundings, hopefully manage risks better and use appropriate language.
Non Abusive Psychological & Physical Intervention NAPPI Level One (26-03-2013) - Click here for course details

Will manage situations effectively - protecting the service user as well as myself during the aggression time
Non Abusive Psychological & Physical Intervention NAPPI Level Two (25-03-2013) - Click here for course details

Think about how approaches to escalating behaviour are made. Implement awareness training.
Non Abusive Psychological & Physical Intervention NAPPI Level One (21-03-2013) - Click here for course details

I will have more confidence in dealing with challenging situations and in protecting myself and others and de-escalating situations. I will check what the organisations stance is on RPI as this is something I am unsure about.
Non Abusive Psychological & Physical Intervention NAPPI Level One (21-03-2013) - Click here for course details

Know what is appropriate force to use in dangerous situations.
Non Abusive Psychological & Physical Intervention NAPPI Level One (21-03-2013) - Click here for course details

Be aware of techniques to use should behaviour of clients escalate.
Non Abusive Psychological & Physical Intervention NAPPI Level One (21-03-2013) - Click here for course details

will know how to handle situations in a safe manner
Non Abusive Psychological & Physical Intervention NAPPI Level Two (21-03-2013) - Click here for course details

I feel more confident and competent to fulfil my role as a support worker.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (21-03-2013) - Click here for course details

i will be able to properly difuse the situations if needed
Non Abusive Psychological & Physical Intervention NAPPI Level Two (21-03-2013) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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