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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Update plans of supporting challenging behaviours. Use appropriate terms and filling in incident forms and legal documents. Use different skills that are smart.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (13-11-2012) - Click here for course details

Using SMART will help me do my job better while supporting the people I support. It will help me now to focus more on the person and not the behaviour which I have done in the past. Thank you!
Non Abusive Psychological & Physical Intervention NAPPI Level Two (06-11-2012) - Click here for course details

I will be able to use the behaviour scale to assess what level someone is at and how I can prevent it escalating. I also have a clear understanding of smart and how to use this for supporting to ensure best practice and improve the way I support.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (06-11-2012) - Click here for course details

I feel much more confident in my approach to supporting. I will be much more aware of how I can de-escalate any possible incidents. I really enjoyed this course!
Non Abusive Psychological & Physical Intervention NAPPI Level Two (06-11-2012) - Click here for course details

Find out what is causing the problems/aggression. Stress importance of history of Service user and stress keep calm.
Non Abusive Psychological & Physical Intervention NAPPI Level One (01-11-2012) - Click here for course details

I feel the course was a good refresher for me. I had previously attended a NAPPI course 10+ years ago so was familiar with some of the principles and some of the techniques. It has been useful to attend this course however, I like the fact that the emphasis is on de-escalating situations before they become disruptive etc. Many thanks.
Non Abusive Psychological & Physical Intervention NAPPI Level One (31-10-2012) - Click here for course details

The Lalemand Behaviour scale is a useful tool that I will use with our service users. Having a chance to practice the physical techniques helps build confidence
Non Abusive Psychological & Physical Intervention NAPPI Level One (31-10-2012) - Click here for course details

Monitor staff and logbooks, update and add to behaviour management plans.
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (25-10-2012) - Click here for course details

On a day-to-day basis very little, I shall continue with differentiation techniques to negate any situations that require intervention. If by chance any situation should arise I shall be more aware and more able to act appropriately.
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (25-10-2012) - Click here for course details

In relation to delivering the training sessions, I feel I am now able to ask learners to think about dealing with issues, rather than just give direct answers, encouraging learners to reflect
Dementia Awareness Trainer of Trainers Award (23-10-2012) - Click here for course details

Ensure best practice and review policy and procedures to ensure I manage aggression in line with company policy.
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (22-10-2012) - Click here for course details

Assess my work environment more and look at the situation I am going into and what the possible dangers could be.
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-10-2012) - Click here for course details

I will be more aware of the staff team and how they interact with the clients. That care plans/risk assessments are up-to-date. To ensure recording and reporting is adhered to. To transfer knowledge to the staff team.
Safeguarding Vulnerable Adults Trainer of Trainers Award (17-10-2012) - Click here for course details

Interact more effectively with all staff. Make sure I include all learners and find out if any need special assistance or tools to complete the course. Make sure the course is made fun and enjoyable to all my staff group.
Safeguarding Vulnerable Adults Trainer of Trainers Award (17-10-2012) - Click here for course details

I have never delivered SOVA training before and this has given me the confidence and information to present this in a well structured way and easy to understand format for my carers.
Safeguarding Vulnerable Adults Trainer of Trainers Award (17-10-2012) - Click here for course details

I might review some of our manual handling train the trainer course to include some tips learned today, particularly in relation to supporting more nervous participants.
Safeguarding Vulnerable Adults Trainer of Trainers Award (17-10-2012) - Click here for course details

I will use flipchart paper to record information and learning more. It acted as a good visual refresher as to what we had covered. Learning a subject which is not the day-to-day subject to train, the flipchart notes were more useful to me than if the delivery was very PowerPoint based.
Safeguarding Vulnerable Adults Trainer of Trainers Award (17-10-2012) - Click here for course details

Look into why certain reactions are made at work. Develop our policy and procedure documents.
MCA/DoLS Trainer of Trainers Award (16-10-2012) - Click here for course details

I will manage better group work (using examples). Use the audience more to let them come up with answers. Q&A at the end.
MCA/DoLS Trainer of Trainers Award (16-10-2012) - Click here for course details

I will deliver this training as a separate course, and I think it made me understand MCA and BLLS. I have definitely improved my knowledge on the authorisation process. As a trainer I feel it was very good reflection of skills.
MCA/DoLS Trainer of Trainers Award (16-10-2012) - Click here for course details

I feel comfortable to deliver first training in MCA and DOLS. Unexpected advice on presentation techniques, hints and tips will be valuable.
MCA/DoLS Trainer of Trainers Award (16-10-2012) - Click here for course details

Be more aware of daily happenings on the people we support and always report and record. Communication is very important.
Safeguarding Vulnerable Adults Safeguarding Adults Workshop (12-10-2012) - Click here for course details

Be aware of people we support (care plans and guidelines). Report suspicion of abuse appropriately. Be more aware of peoples background, culture and religion.
Safeguarding Vulnerable Adults Safeguarding Adults Workshop (11-10-2012) - Click here for course details

I am going to be more confident to document incidences. I will also challenge bad practice more and report when I suspect abuse.
Safeguarding Vulnerable Adults Safeguarding Adults Workshop (11-10-2012) - Click here for course details

The training has made me more aware to look out for things which may happen at my place of work
Safeguarding Vulnerable Adults Safeguarding Adults Workshop (11-10-2012) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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