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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Have a better understanding in both my own practical application and in my surrounding team
Non Abusive Psychological & Physical Intervention NAPPI Level One (21-11-2012) - Click here for course details

I will simplify and put a more positive tone on how I talk to service user, eg more attention to key words and talk more enthusiastically
Non Abusive Psychological & Physical Intervention NAPPI Level One (21-11-2012) - Click here for course details

I will be able to support my care workers more and train them on how to support customers who are suffering from dementia. I will also be able identify their training needs.
Dementia Awareness Trainer of Trainers Award (20-11-2012) - Click here for course details

The knowledge to practise safe interventions. If an incident of aggression occurs I feel able to respond appropriately
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

Intervene at an earlier time. Be proactive rather than reactive. Have more confidence
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

This will make me more aware and act and teach my staff to intervene with residents more proactive
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

I will greet in the appropriate way and restrain in the appropriate way to protect myself and others
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

When clients come to grab my wrists I will use the wrist/grab release
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

Green and red behaviour scales were very interesting, gave me a greater understanding of different levels of behaviour and the reasons why the behaviours may occur. Great to interact with others attending the course. Really enjoyed it.
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

I feel more confident doing the X Shield and the grab release. Also got a lot of information from today.
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

I would assess situations with a different approach and use techniques learned when necessary, now I know how effective they are. Share my knowledge.
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

Found the red and green behaviour scales a useful tool in identifying behaviours and strategies of dealing with them. Will use these in my job in future.
Non Abusive Psychological & Physical Intervention NAPPI Level One (19-11-2012) - Click here for course details

Be more perceptive in relation to triggers of behaviour and how to switch from red list behaviours to green behaviours
Non Abusive Psychological & Physical Intervention NAPPI Level Two (13-11-2012) - Click here for course details

S - Stay one step ahead M - Move one step at a time A - Attend 100% R - Refocus the attention T - Togther (T.L.C)
Non Abusive Psychological & Physical Intervention NAPPI Level Two (13-11-2012) - Click here for course details

Be able to reinforce the training more effectively with the staff team now that they have a better understanding
Non Abusive Psychological & Physical Intervention NAPPI Level Two (13-11-2012) - Click here for course details

Take any response to agitated and disruptive behaviour very gradually.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (13-11-2012) - Click here for course details

Try harder to Descalate the situation before escalates to a dangerous situation. Use more aids to protect service users.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (13-11-2012) - Click here for course details

Update plans of supporting challenging behaviours. Use appropriate terms and filling in incident forms and legal documents. Use different skills that are smart.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (13-11-2012) - Click here for course details

Using SMART will help me do my job better while supporting the people I support. It will help me now to focus more on the person and not the behaviour which I have done in the past. Thank you!
Non Abusive Psychological & Physical Intervention NAPPI Level Two (06-11-2012) - Click here for course details

I will be able to use the behaviour scale to assess what level someone is at and how I can prevent it escalating. I also have a clear understanding of smart and how to use this for supporting to ensure best practice and improve the way I support.
Non Abusive Psychological & Physical Intervention NAPPI Level Two (06-11-2012) - Click here for course details

I feel much more confident in my approach to supporting. I will be much more aware of how I can de-escalate any possible incidents. I really enjoyed this course!
Non Abusive Psychological & Physical Intervention NAPPI Level Two (06-11-2012) - Click here for course details

Find out what is causing the problems/aggression. Stress importance of history of Service user and stress keep calm.
Non Abusive Psychological & Physical Intervention NAPPI Level One (01-11-2012) - Click here for course details

I feel the course was a good refresher for me. I had previously attended a NAPPI course 10+ years ago so was familiar with some of the principles and some of the techniques. It has been useful to attend this course however, I like the fact that the emphasis is on de-escalating situations before they become disruptive etc. Many thanks.
Non Abusive Psychological & Physical Intervention NAPPI Level One (31-10-2012) - Click here for course details

The Lalemand Behaviour scale is a useful tool that I will use with our service users. Having a chance to practice the physical techniques helps build confidence
Non Abusive Psychological & Physical Intervention NAPPI Level One (31-10-2012) - Click here for course details

Monitor staff and logbooks, update and add to behaviour management plans.
Non Abusive Psychological & Physical Intervention NAPPI Level Two Re-certification (25-10-2012) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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