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Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:
Learnt all the stages of challenging behaviour and how to de-escalate it.
It has helped me to understand some of the behaviours and what they mean.
Use the lalemand behaviour scale to improve my practice.
Try to identify stress factors to help reduce behaviours before they escalate.
I will feel more confident in my working practices if someone displays challenging behaviour.
We definately need to decide on a policy for dealing with certain service users so we are all acting the same way, following the same procedures so there is consistency.
Maybe this way we may be able to work out secondary messages behind this persons behaviour and help get more into the green and less red
Help ensure Policies and Procedures are relevant and staff kept safe in their lone working environment.
Ensure my safety is maintained and I remind staff of their responsibilities with regards to lone working and health and safety.
Better support of the service users to achieve their goals on their behaviour scales.
Better recording of the incident/accident forms.
How to recognise early signs and de escalate where possible using green behaviour scales.