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Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:
It is useful to our residents.
The theory gave me ideas how to deal and communicate with them.
It added a lot to my knowledge.
The practical will help me to do the right things and techniques for the benefits of me and the residents.
Better understanding of our residents in identifying different behaviours and how best I can support them. I feel confident regarding my physical limitations (disability) that I have been taught the skills to support our residents whilst keeping them, myself and my colleagues safe.
It will make me more confident in supporting people who are resistant. It's made me gain more knowledge about the different behaviour scales. I now know the different types of resistance. I can now recognise triggers.
I am more aware of my approach to de-escalate if resistive behaviours and developing co-operation and how to fine-tune these areas to develop more harmonious care. I also feel more confident in preventing injury of myself. my colleagues and peers, my residents during essential care.
I will feel more confident when supporting residents with challenging behaviour and safely restrain and use holds if ever required. I will feel more confident with de-escalation techniques and resolving conflicts.
I will use what I have learnt in the training to make my work performance better and safer for the resident and myself. Also give me better confidence in future difficult situations that I may come across.
It will help me feel more confident when approaching a resident that is showing signs of agitation and how to handle and calm a stressful situation. I can support staff also with difficult situations with the NAPPI training.