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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Better knowledge on reviewing/assessing services. Ability to self protect has improved. Able to discuss with families better.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 (23-01-2017) - Click here for course details

More confidence knowing I am working under the correct guidelines.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 (23-01-2017) - Click here for course details

More awareness, knowledge and understanding. Developed confidence.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 (23-01-2017) - Click here for course details

Knowledge of accredited practice will inform contracting and understanding of partner agency practice. Will inform own practice in direct work and planning support and interventions
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 (23-01-2017) - Click here for course details

Know the client. Observe. Interact.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (23-01-2017) - Click here for course details

I am sure this course will help me to move on in my role as a support worker. Probably the best course I have attended.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (23-01-2017) - Click here for course details

The teaching has enhanced the knowledge I had before the training. This will make me better skilled in assessing behaviours and how to respond accordingly in a respectful manner.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (23-01-2017) - Click here for course details

Learn to understand client. More confidence with a challenging client.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (23-01-2017) - Click here for course details

Understand why people feel the way they react to situations. Understand their moods.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (23-01-2017) - Click here for course details

More of an understanding on how a client may feel and preventions.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 1 (23-01-2017) - Click here for course details

It will help us to deliver care to our service users safely and effectively and will help us to understand the levels of resistive behaviour.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

The learning will make a big change in our work place to ensure quality care.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

I have better understanding on how to approach things.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

It will help me be more confident with some of the more challenging behaviour. It made me feel more confident and showed myself what I am capable of. I enjoyed working with people from other units as I did not know them so well.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

I have now got the confidence to safely handle my residents if necessary without hurting them.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

I learnt a lot and I really enjoyed and helped me out with holding heads in the right way and working as a team.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

Walking a resident. Working as a team. Overall a very good and enjoyable course.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

Very useful working with some different work colleagues. Working as a team, overall a very good course.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

Having the correct skill and knowledge. I found the course very useful to understand and gain a better knowledge on how to deal with the service users in the correct manner but also recognise each stage of the behaviours. Thank you.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

To keep service users safe and staff.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

I found this course useful as I have a better understanding of the service users and how to deal with them.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (23-01-2017) - Click here for course details

I will try and understand my service users more and remember to listen to what they say.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 Re-certification (16-01-2017) - Click here for course details

Report writing after an incident and reflecting on how to improve when a similar incident occurs.
NAPPI Approach to Positive Behaviour Support Workshop NAPPI Level 2 Re-certification (16-01-2017) - Click here for course details

I will further develop and encourage other staff to promote person centred care I encourage all to listen learn and respect and think. Recognition of the simple changes and the ripple effects of our choices and behaviours.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (16-01-2017) - Click here for course details

I learnt lots in this training and the training was delivered very well.
NAPPI Approach to Positive Behaviour Support Workshop Reducing Resistance to Essential Care (16-01-2017) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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