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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Use of the PBS continuum. Physical techniques. Staying one step ahead. Bringing together a group of people as a team. Raise my awareness and enable me to support others more effectively.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

To look from a team approach the different aspects they see of a person and how this can be used to get the best outcome. Good also to know what questions the team have and an open forum for the difficulties they are having.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

I think this training has been good and learned me many things such as, working alongside my work fellows, also I enjoyed the physical skills.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Behaviour scale, implementing and using as tools in the workplace to improve service users quality if life. Problem solve with fellow staff. Three days of effective communication between staff. Realising what is essential care, now or later.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

It will change considerably certain aspects or in all aspects of giving a better life to all residents and staff too. Many thanks.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

A lot more understanding of early warning signs of distress. Understanding of triggers. Hopefully keep residents and staff safer.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Made me look at how things are care planned, and the way I view situations.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

PBS model. Be more assertive with customers. Look at their behaviour pattern more.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Being more aware of potential dangers. PBS model. Recognise level of behaviour and ways of dealing with and reducing confrontation.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

I will have further awareness in day to day situations and use certain techniques as discussed in training. The PBS model was interesting and it makes people think deeper with regards to the customers we deal with.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Be more aware when I'm lone working. I will be more cautious of residents locking the door behind me when I enter the property.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Have more awareness. Ability to avoid dangerous situations.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Make team more aware of risk. More planning. Review risk assessments.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

They way most peoples minds work. e.g. what upsets them. The PBS model.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Extra tools to work with vulnerable or challenging tenants. SMART- Found this useful.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

Make me think about potentially dangerous situations I am in and how I could get out.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

Understand tenants more. Do not just judge by cover.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

On how I approach each difficult tenant. Gather as much information before I attend.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

It will help me to deal with situations that arise in the property shop on a day to day basis.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

Additional skills gained to maintain improvement. Green Behaviour chart.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

I found the traffic light system really useful and will be able to use the Green Questioning in a lot of areas of my job. The course overall will help me support my team when they have to deal with difficult situations.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

Looking at the psychological aspects and what could trigger deterioration in situation leading to violence.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

Stop think, approach with a different mind set and only if all avenues exhausted RPI. Document stages and look at implementing RPI and release asap. Stages of RPI looking after patient, relatives staff and environment.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

The workbook was useful as well as the practical session on RPI. The psychological identifies for myself to look for. Excellent course. Thank you.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

Physical skills; knowledge on best practice. How to deal with situations, positive/negative response to questions, how to approach service users correctly. Thank you Jay.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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