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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Techniques shown will really help with challenging behaviour. Showed important points regarding approach and testing for co-operation. Identifying positive and negative responses.
Reducing Resistance to Essential Care One-day Workshop (22-09-2016) - Click here for course details

It will help me improve my approach to the service users and how to keep me safe and service users safe at the same time. More confidence in my role.
Reducing Resistance to Essential Care One-day Workshop (22-09-2016) - Click here for course details

Confident in dealing with aggression from service users.
Reducing Resistance to Essential Care One-day Workshop (22-09-2016) - Click here for course details

To support the service users without causing harm and interact in a way that avoids challenging behaviour.
Reducing Resistance to Essential Care One-day Workshop (22-09-2016) - Click here for course details

I have really enjoyed the discussions around challenging behaviour and learnt techniques that will be useful.
Reducing Resistance to Essential Care One-day Workshop (22-09-2016) - Click here for course details

Will raise awareness of staff team re: triggers for behaviour. Will enable team to work together to improve quality of life for residents. Will lead to a more person centred approach. Will look at the environment and what improvements can be made.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Knowing more on physical behaviours. Able to take information back to the home for ourselves, and other staff members.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

I have learnt a lot of physical skills, but most importantly I have learnt ways to prevent physical skills having to be needed. I.e. Green/Amber/Red scales, I have also learnt better ways to care for the people who depend on myself and others.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Be more aware of warning signs and understand why some residents maybe difficult/frustrated.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Be more aware on visits. Things to look for to stay safer. Understand the different things that affect behaviour.
Personal Safety in the Workplace Half-day Refresher (21-09-2016) - Click here for course details

I will be more mindful of behaviours exhibited by tenants when I carry out visits.
Personal Safety in the Workplace Half-day Refresher (21-09-2016) - Click here for course details

Better understanding of how to support my team members.
Personal Safety in the Workplace Half-day Refresher (21-09-2016) - Click here for course details

Being understanding of individual needs but also being aware of my personal safety.
Personal Safety in the Workplace Half-day Refresher (21-09-2016) - Click here for course details

Able to care for residents in the right way and in their best interests.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

This training has updated my skills and I now feel confident in directing other sites and coaching others towards booking and undertaking this training.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

P.P.S. Enjoyed all the new skills, which will be helpful not just for myself, but also the residents in the home. I think the training was interesting, also a very good trainer.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Training was mind opening, especially team rules, stages/levels of behaviour and RPI.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Use of the PBS continuum. Physical techniques. Staying one step ahead. Bringing together a group of people as a team. Raise my awareness and enable me to support others more effectively.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

To look from a team approach the different aspects they see of a person and how this can be used to get the best outcome. Good also to know what questions the team have and an open forum for the difficulties they are having.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

I think this training has been good and learned me many things such as, working alongside my work fellows, also I enjoyed the physical skills.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Behaviour scale, implementing and using as tools in the workplace to improve service users quality if life. Problem solve with fellow staff. Three days of effective communication between staff. Realising what is essential care, now or later.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

It will change considerably certain aspects or in all aspects of giving a better life to all residents and staff too. Many thanks.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

A lot more understanding of early warning signs of distress. Understanding of triggers. Hopefully keep residents and staff safer.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

Made me look at how things are care planned, and the way I view situations.
Reducing Resistance to Essential Care Two-day Workshop (21-09-2016) - Click here for course details

PBS model. Be more assertive with customers. Look at their behaviour pattern more.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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