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Participant Feedback

Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:


Being more aware of potential dangers. PBS model. Recognise level of behaviour and ways of dealing with and reducing confrontation.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

I will have further awareness in day to day situations and use certain techniques as discussed in training. The PBS model was interesting and it makes people think deeper with regards to the customers we deal with.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Be more aware when I'm lone working. I will be more cautious of residents locking the door behind me when I enter the property.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Have more awareness. Ability to avoid dangerous situations.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Make team more aware of risk. More planning. Review risk assessments.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

They way most peoples minds work. e.g. what upsets them. The PBS model.
Personal Safety in the Workplace One-day Workshop (20-09-2016) - Click here for course details

Extra tools to work with vulnerable or challenging tenants. SMART- Found this useful.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

Make me think about potentially dangerous situations I am in and how I could get out.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

Understand tenants more. Do not just judge by cover.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

On how I approach each difficult tenant. Gather as much information before I attend.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

It will help me to deal with situations that arise in the property shop on a day to day basis.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

Additional skills gained to maintain improvement. Green Behaviour chart.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

I found the traffic light system really useful and will be able to use the Green Questioning in a lot of areas of my job. The course overall will help me support my team when they have to deal with difficult situations.
Personal Safety in the Workplace One-day Workshop (19-09-2016) - Click here for course details

Looking at the psychological aspects and what could trigger deterioration in situation leading to violence.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

Stop think, approach with a different mind set and only if all avenues exhausted RPI. Document stages and look at implementing RPI and release asap. Stages of RPI looking after patient, relatives staff and environment.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

The workbook was useful as well as the practical session on RPI. The psychological identifies for myself to look for. Excellent course. Thank you.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

Physical skills; knowledge on best practice. How to deal with situations, positive/negative response to questions, how to approach service users correctly. Thank you Jay.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

Understanding how situations can arise. Having an awareness of types of pressure leading to situations where restraint is necessary.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

Physical protection of self - how to position to guard. Reflecting on employee provoked pressure. Suggested tests to gauge resistance.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

It will enhance the skills I have already gained and to build on confidence in being able to deal with ever changing circumstances of which are becoming more evident within the care service umbrella.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

I am reminded of the techniques used in gauging resistance which is very useful, also the teaching on generating co-operation. I think this training is excellent for workplaces such as mental health, learning disabilities but not particularly relevant to an in-patient unit for palliative care. However the trainer was excellent - engaging and positive throughout.
Reducing Resistance to Essential Care One-day Workshop (13-09-2016) - Click here for course details

It will change our working practice immensely. It will allow for us to have the best induction package that we have ever had. It will give a structure for our staff, understanding to a better level for all staff, higher quality of care, every aspect will be improved because the staff will be trained to a higher level and the trainer is more knowledgable. I will feel more confident that I can oversee employees to a higher standard and competencies will be more efficient and comprehensive.
NAPPI Care Certificate Trainer Programme (31-08-2016) - Click here for course details

It will help me to work within the right legislation, policy and regulations. I mean in the most standardised and acceptable procedures.
Mental Capacity Act & DoLS Awareness Half-day Workshop (26-08-2016) - Click here for course details

It will give me more confidence in terms of asserting myself with GPs and hospital staff.
Mental Capacity Act & DoLS Awareness Half-day Workshop (26-08-2016) - Click here for course details

I will support our clients better in this area as well as the staff team.
Mental Capacity Act & DoLS Awareness Half-day Workshop (26-08-2016) - Click here for course details

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NAPPI uk Ltd, 64 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AX

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