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We are always happy to call you back at a time convenient to you. Simply enter your details below, let us know when you would like to be called, and press 'Call Me Back'. Our office hours are 9-5 Monday to Friday, but if this is not convenient, we will always endeavour to call you out of hours.
Below is recent feedback received from our course participants. Participants were asked what things will they do differently in thier job as a result of the training:
I feel more confident approaching some working environments.
Encourage more de-briefs after incidents. Using our trainers more to instil confidence in some members of staff. Thoroughness of paperwork. Looking thoroughly at the green behaviour scale for all our service users. Ensuring that nurses and senior support workers get this training.
More actively involved with in the team. Training. Better knowledge of Amber (stress factors). Handovers-more involved. Allocations-more involved. Awareness of Amber stress factors. Post Incident reviews- more involved. Behaviour monitoring form. Proactive not reactive. Take time to get to know staff. Positive feedback.
To look at trends ie weather staffing mix, lack of skills staff when incidents arise. To understand better why? - Amber Awareness. Which level of red behaviour on AERF's - use behaviour language. AERF's - what helped that individual calm down? What made de-secalation successful? AERF's - timescale.